UPS label split not working properly

Support Forums Modules and Extensions Prestashop UPS shipping label UPS label split not working properly

This topic contains 0 replies, has 0 voices, and was last updated by  albert 2 years, 6 months ago.

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  • #477

    albert
    Member

    Hi,

    I am using your ups label module

    http://www.modulebazaar.com/en/prestashop-ups-shipping-label-platinum-module.html

    When we split an order in 2 packages, the system prints 2 labels but in
    the labels there are wrong
    because in the 2 label there is 1 of 1 and different ship #.
    While the correct information are:
    1 of 2
    2 of 2
    and the 2 label must have the same ship address.

    Thanks,

    #637

    Hi,

    UPS Consider these 2 as separate label in to single label. So the numbers are printed as 1 OF 1.

    We received the following message from UPS Support team.

    “The field you are referring to is not the page number but the number of packages associated with the shipment. This field cannot be removed from the shipping label.”

    Regards,

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