Problem while Ordering

Problem while Ordering

Support › Forums › Modules and Extensions › Paypal Pro › Problem while Ordering

This topic contains 1 reply, has 2 voices, and was last updated by  Jeanne 6 years, 9 months ago.

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  • July 20, 2017 at 10:12 am #1254

    Sean Zara
    Participant

    Another common problem is that orders that are placed in live mode do not show up in the backend, but the customer still gets charged?

    July 20, 2017 at 10:13 am #1272

    Jeanne
    Keymaster

    Hi,

    This is often the case because the response from PayPal is not “Completed.”
    There could be many reasons for that, the main ones that we’ve found are:
    a) Your default currency in Prestashop doesn’t match your PayPal currency.
    b) Payment is made using E-check or other methods that require a longer time to clear.
    c) PayPal decides they need to investigate the transaction.

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